What can I do if I have an unknown charge?
VigilKids Help Center · Android
This charge is likely due to an auto-renewal of your previously purchased software. If you didn't cancel the auto-renewal service, you would have been charged again.
To help our Support Team investigate this charge, please provide the following details.
Payment details
•
Order number: From your license email.
•
PayPal payments: Your PayPal transaction ID and your PayPal email address.
Credit card payments
1
Full name of cardholder
2
Payment date
3
First 6 digits of your credit card
4
Last 4 digits of your credit card
5
Screenshot of your card statement
Our Support Team will review the charge and assist you.