No access to the child’s Android device

VigilKids Help Center · Android

To set up VigilKids on an Android device, you need temporary physical access to the child’s phone. Before starting, make sure that:

Prepare the device for setup

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The phone is unlocked, or you know the screen-lock PIN, password, or pattern.
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The phone is connected to the internet through Wi-Fi or mobile data.
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You have approximately 10 minutes to complete the installation and required permissions.

If the phone is not available

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Complete setup when you next have authorized access to the child’s device.
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Do not attempt to bypass the device’s screen lock or security controls.
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Review the VigilKids setup guide before starting, so the setup can be completed without interruption.
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If you need help with your VigilKids account or setup, contact VigilKids Support.

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