Android device connection troubleshooting
VigilKids Help Center · Android
If you are not receiving updates from your child’s Android device for more than 24 hours, you may see a connection alert in your VigilKids Dashboard.
Common causes
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The phone has not been connected to the internet for more than 24 hours.
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The phone has been turned off for more than 24 hours.
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Battery-saving mode has stopped VigilKids from running in the background.
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A security or antivirus app has removed or blocked VigilKids Assistant.
How do I fix this?
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Make sure the phone is switched on and connected to Wi-Fi or mobile data.
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Adjust the background and battery settings for the child’s phone using the relevant Common Issues guide.
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Restart the phone, wait 30 minutes, then refresh the VigilKids Dashboard.
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If the alert remains, reinstall and bind VigilKids Assistant by following the VigilKids setup guide.
If you cannot wait 30 minutes, follow the VigilKids setup guide right away.
If a security app detects VigilKids Assistant, restore the app, allow it to run in the background, and review the setup guide. If the issue continues, contact VigilKids Support.