Android location updates troubleshooting
VigilKids Help Center · Android
If location records are not updating, first confirm that location services are enabled on the child’s Android device and improve location accuracy.
Common causes
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Location services are disabled on the child’s phone.
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GPS signal is weak because the phone is indoors, in a pocket, or blocked by another obstruction.
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Location permissions or network access are restricted.
Check the VigilKids Dashboard
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Check the most recent location record time before relying on the displayed location.
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Confirm that the device is online and that the required location permissions remain enabled.
Update location settings on the phone
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On Samsung phones, open Settings > Location and make sure Location is on.
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Open Location services > Google Location Services and enable Improve Location Accuracy.
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Turn on Wi-Fi scanning to help improve location accuracy.
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On other Android phones, open Settings > Location and make sure Location is on and set to High accuracy when that option is available.
If records still do not update after checking these settings, review the VigilKids setup guide or contact VigilKids Support.