FAQ

VigilKids is a parental control and phone monitoring app for families using Android phones and iPhones. Parents can review supported device activity, communication, and location information from a web dashboard. Features vary by platform and setup method.

Yes. VigilKids offers Android and iPhone solutions, but their features and setup requirements differ. Android monitoring requires an app on the child’s phone, while the iPhone solution uses iCloud sync. Check the relevant platform’s features before purchasing.

VigilKids connects supported device information to your parent dashboard. After completing setup, you can review available records such as location, messages, and browsing history. Features and data availability depend on the platform, permissions, and connection method.

You can manage multiple supported devices under one VigilKids account. Each device requires its own applicable subscription. Check the device coverage for your selected plan before purchasing additional subscriptions.

Location updates depend on the child’s platform, connection method, internet connection, and location permissions. A displayed location may be an earlier record rather than the device’s current position. Check the record’s time before relying on it.

A powered-off phone cannot send new device data or live location updates. Previously synced records may still be available. New updates depend on the phone reconnecting and the required permissions and connection remaining active.

VigilKids offers monitoring features for apps such as WhatsApp, Instagram, and Snapchat. Supported apps and available records differ by platform and setup method. Review the relevant app feature page to check what is available for your child’s device.

The standard Android setup does not require rooting, and the iPhone solution does not require jailbreaking. Modified devices may behave differently. Check compatibility with support before purchasing if your child’s device is already rooted or jailbroken.

VigilKids for Android supports browsing-history monitoring. Available records depend on the browser, device, and permissions. Do not assume the same coverage on iPhone; check the current iPhone feature list before purchasing.

VigilKids is not an emergency-response service. Activity notifications and risk indicators should not be treated as emergency assistance or a guarantee of safety. If someone is in immediate danger, contact local emergency services.

VigilKids currently lets parents review supported screen time and app usage information, but it does not provide daily screen time limits. Reviewing usage is different from automatically restricting it.

VigilKids for Android supports hiding its app icon and running in the background after setup. The iPhone solution uses a different connection method.

Use VigilKids only on devices and accounts you are authorized to monitor. Notice and consent requirements vary by location and circumstances. Review the Terms of Use and seek qualified local advice if you are unsure whether your intended use is permitted.

VigilKids currently offers a dashboard demo rather than a free trial on your own device. The demo lets you explore how information is presented. Check your platform’s feature list separately, since the demo is not a guarantee that every displayed feature is available on every device.

Open the VigilKids sign-in or registration page and follow the account-creation steps. Use an email address you can access for account notices and password recovery. Creating an account does not automatically connect a child’s device.

Select “Forgot Password” on the sign-in page and enter your registered email address. Follow the reset instructions sent to your inbox. If the email does not arrive, check your spam folder and confirm that you entered the correct address.

VigilKids does not currently offer a self-service account email change. Contact support before creating another account, especially if you have an active subscription, so you can confirm how the change would affect your access.

Use the account-deletion option in your dashboard or contact support to request deletion. Review the consequences before confirming, and arrange subscription cancellation separately if needed. Data deletion follows the retention requirements described in the Privacy Policy.

Subscriptions are not currently transferable between VigilKids accounts. Contact support before purchasing again or changing accounts to confirm your options. Creating a new account does not automatically move an existing subscription.

Check that you are signed in to the correct account and that your subscription and device connection are active. For Android, also check the phone’s internet connection and required permissions. If the problem continues, contact support with the device model, operating system, and error details.

On Android, the VigilKids app icon can be hidden after setup, so it does not need to remain visible on the home screen or in the app drawer.

For supported Android devices, the VigilKids dashboard can show details such as the device model, operating system, battery status, and network information. Available fields differ by platform and reflect the latest information received, not necessarily the device’s current state.

For Android, download VigilKids Assistant from the official download site and follow the setup guide to grant permissions and pair the phone with your account. For iPhone, follow the iCloud connection instructions. The Android installation process does not apply to iPhone.

Yes. The VigilKids setup guide explains the steps for connecting a supported device. Select the instructions for your platform and connection method, and complete the required steps before expecting records to appear in your dashboard.

No. The standard VigilKids Android and iPhone setups do not require rooting or jailbreaking. You still need to complete the permissions, authorization, and connection steps required for your selected solution.

For Android, physical access to the child’s phone is required to install the app and complete setup. The iPhone solution uses a different connection process. Confirm its account-verification and device-access requirements before purchasing.

Complete the device-side permissions and pairing steps first. Then sign in to your parent dashboard, select the connected device, and review the available settings. Some settings must be changed on the child’s device rather than remotely.

Confirm that the device is compatible and follow the setup guide for its platform. Note the step where installation stops and any error message. Contact support with those details rather than repeatedly reinstalling the app or changing unrelated security settings.

VigilKids for Android can hide its app icon, making it less visible during everyday use.

For Android, follow the official uninstall guide on the child’s device. For an iPhone connection, follow the relevant disconnection instructions or contact support. Removing an app or disconnecting a device should not be treated as subscription cancellation.

Yes, VigilKids operates on an auto-renewal subscription model. Your payment method will be automatically charged when your subscription renews, unless you cancel before the renewal date.

We offer a 14-day money-back guarantee for new users. If you are not satisfied with VigilKids within the first 14 days, you can request a refund by contacting our support team.

Please note that VigilKids will issue a refund if your order meets our refund requirements. For full details, you can refer to our refund policy here: 👉 https://www.vigilkids.com/refund-policy/ To request a refund, please contact our support team at support@vigilkids.com or submit a request through the link below. Our support team will assist you with the refund process: 👉 https://www.vigilkids.com/contact-us/

To cancel your renewal subscription, simply send an email to our support team at support@vigilkids.com, and they will assist you with the cancellation.

Yes, after each payment, you will receive an invoice via email with the details of your purchase. You can also download invoices from your account dashboard on the VigilKids website.

Yes, VigilKids uses industry-standard encryption to ensure that your child's data is kept secure. Only you, as the account holder, have access to the data.

No, VigilKids ensures that only you, the account holder, can access your child's information. Your data is protected by secure encryption and is not accessible to anyone else, to know more about our privacy policy.

Yes, you can delete your data at any time by accessing your account settings. However, please note that once data is deleted, it cannot be recovered.

Sign in to your VigilKids dashboard and select the connected device. Open the relevant section to review available activity, communication, or location records. The information shown depends on the platform, completed setup, and latest successful sync.

Open the location section for the connected device and review the available map information and record time. Location availability and update frequency vary by platform and connection conditions. An older location should not be treated as the child’s current position.

Select the relevant social app section, such as WhatsApp, in your dashboard to review available records. The types of messages and media shown depend on the app, platform, and connection method. Missing records do not necessarily mean that no activity occurred.

For supported Android devices, open the browsing-history section in the dashboard. Review the records available for the connected device. Coverage varies by browser and permissions, so the history should not be treated as a complete record of all browsing activity.

VigilKids for Android lets parents review supported installed-app and usage information. Available app-management controls depend on the device and setup. App blocking and usage reports should not be confused with daily screen time limits, and iPhone features differ.

Alert options depend on your platform and enabled features. Check the dashboard for supported options, such as location-boundary or keyword alerts, and follow the relevant setup instructions. Delivery depends on connectivity and data availability; alerts are not an emergency-response service.

Open the SMS or supported social app section for the connected device. Available messages and attachments depend on the platform, permissions, and sync method. SMS records and WhatsApp records are separate, and neither should be assumed to include every conversation.

For supported Android devices, the dashboard can display the latest reported battery level. This value may be outdated if the device has stopped syncing. It does not by itself confirm that the phone is currently online.

Consider the context before drawing conclusions, then speak with your child calmly and without blame. Discuss appropriate boundaries and use available device controls where suitable. If the situation involves an immediate threat to someone’s safety, contact local emergency services.