VigilTime Legal & Support
Support
Help, permission troubleshooting, and legal resources for VigilTime.
Effective: July 14, 2026. Last updated: July 15, 2026.
VigilTime support
VigilTime helps users understand screen time, configure app limits, and build focus habits. For product help, use the public support resources on this page.
Useful details when requesting help
- Device brand and model
- Android version
- VigilTime app version
- The feature involved
- Whether Usage Access, Display over other apps, Device Administrator, and background operation are enabled
- A screenshot that does not expose private child information
Common issues
Screen-time data is empty
Confirm that Usage Access is enabled for VigilTime in Android settings.
The restriction screen does not appear
Confirm that Display over other apps is enabled and that the device is not stopping VigilTime in the background.
The lock-screen button is unavailable
Confirm that Device Administrator access is enabled if the feature is supported by the device.
Focus timers stop in the background
Check the device’s battery optimization and background-app settings for VigilTime.
Legal pages
Company
Shenzhen Weizhixingchen Technology Co., Ltd.